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SASSA has been accused of deliberately declining COVID-19 grant application .SASSA CEO, Totsie Memela was in one of the public broadcasters this morning discussing and underlining the criteria for those who qualify for the R350 grant.

Letsatsi revealed that 6.7 million applications had already been vetted; with 3.3 million of these submissions declined for not meeting the grant’s criteria. Letsatsi explained:

Letsatsi reiterated that the criteria for the R350 SRD grant was stringent and clear, to avoid abuse of the system, sometimes referred to as ‘double-dipping, ‘and to ensure that special economic assistance was directed to those most-deserving in times of fierce financial distress.

“For one to qualify for the COVID-19 grant they must be either unemployed without any kind of income, or not receiving any kind of government assistance such as UIF and NSFAS, or social grants or any other financial support and must be above the age of 18.”-She said.

SASSA CEO Totsie Memela said the department is aware that this has caused unhappiness from applicants and thus it is important for beneficiaries to understand the criteria because this grant is not necessarily for everyone.

“We are doing everything in our power to solve the matter and a dedicated email address and phone number have been made available to process complaints.

Those who feel aggrieved should either call 0800 60 10 11 or email srd@sassa.gov.za with their complaints in order to access the recourse mechanism. Our aim is to pay the right grant to the right people,” Memela added.

So far 3.2 million applicants have been approved and 1.2 million have been paid. Payments are still in progress and SASSA still needs to do a verification check before any payments can be done.

Applicants are processed daily but the major source of delays come from the necessary verification process which SASSA has to do with other institutions which are dependencies in the value chain.

Memela advised beneficiaries to use their own personal accounts not those of their neighbours and also ensure that their personal details are exactly as they appear on their identity document.

By: Monti Montsha

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